Our fully trained staff is onsite 11 hours a day, five days a week, to always provide our clients' patients and laboratory staff with fast, personalized, and seamless customer service. We are an integral and indispensible part of our clients business… just in a different location.
Our staff is located at our offices in Athens, Georgia…and we never outsource overseas
Bilingual speakers available for patient calls
Histotechs and Lab Managers onsite to answer those sometimes difficult or technical inquiries from patients (or lab staff)…we take care of patient concerns
All patient statements are customizable, include our contact information, and are sent at a frequency decided by client
Patient payment options include credit card, mail, phone, and online…we can even add these options for inclusion to our clients' websites
Payment and collections policies set by each client at their discretion
